Effective Date: June 10, 2025

Last Updated: June 10, 2025

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All the below categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

This Privacy Policy explains how The Goods Life Roofing, operated under The Goods Life LLC (D.B.A. The Goods Life Roofing), collects, uses, shares, and protects your personal information when you use our roofing services, website, or communication channels.

We are committed to maintaining your privacy, confidentiality, and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), Telephone Consumer Protection Act (TCPA), and applicable U.S. privacy standards.

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## 1. Who We Are

The Goods Life Roofing is a professional roofing and construction service provider operated by The Goods Life LLC, doing business as (D.B.A.) The Goods Life Roofing. Our services include residential and commercial roofing, inspections, repairs, consultations, and ongoing project support.

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## 2. Information We Collect

We collect the following personal information when you use our platform, contact us, or request a service:

•⁠ ⁠Full Name

•⁠ ⁠Phone Number

•⁠ ⁠Email Address

•⁠ ⁠Property Address

•⁠ ⁠Service Preferences

•⁠ ⁠Any additional information voluntarily provided via contact forms or communications

This data may be collected through web forms, phone calls, SMS, or email communications. We do not collect financial or sensitive information unless explicitly required for a specific service and collected via secure channels.

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## 3. How We Use Your Information

Your information is used to:

•⁠ ⁠Schedule roofing inspections, consultations, and project appointments

•⁠ ⁠Provide requested services and project status updates

•⁠ ⁠Send appointment confirmations, reminders, and service notices via SMS or email

•⁠ ⁠Deliver occasional promotional offers (only with your explicit consent)

•⁠ ⁠Improve our customer experience and service offerings

•⁠ ⁠Comply with legal or regulatory obligations

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## 3A. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, project updates, customer support, and important notices.

### Opt-In & Consent:

•⁠ ⁠You will only receive messages if you have explicitly opted in

•⁠ ⁠We maintain timestamped records of all opt-in actions

•⁠ ⁠We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

### Opt-Out Instructions:

•⁠ ⁠You can cancel SMS notifications at any time by replying STOP

•⁠ ⁠You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

•⁠ ⁠All opt-out requests are processed immediately

### Message Frequency & Content:

•⁠ ⁠Message frequency varies based on your interactions with our business

•⁠ ⁠Messages will be directly related to the services you have requested

•⁠ ⁠We do not send promotional content without your specific consent

### Help & Support:

•⁠ ⁠Reply HELP for assistance or contact us at [email protected]

•⁠ ⁠Customer support is available during regular business hours

### Carrier Information:

•⁠ ⁠Standard message and data rates may apply

•⁠ ⁠Carriers are not liable for delayed or undelivered messages

•⁠ ⁠Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

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## 4. No Sharing of SMS Opt-In Data

We will not share your SMS opt-in data or consent information with any third parties. This is an absolute policy with no exceptions.

We do not sell, rent, share, or disclose your SMS opt-in data or consent information to any third parties. This includes your phone number, consent records, and any data collected specifically through our SMS opt-in process. This information is strictly used to deliver the messaging services you have consented to receive and will never be shared with third-party marketers, affiliates, or data brokers.

Your SMS opt-in information is not shared with any third party for any reason, including but not limited to marketing, analytics, advertising, or data resale purposes.

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## 5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on:

•⁠ ⁠Your consent, given through form submissions or opt-ins

•⁠ ⁠Contractual necessity, to provide the roofing services you request

•⁠ ⁠Legitimate business interests, where your rights and freedoms are not overridden

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## 6. Consent and Your Rights

By submitting your information, you consent to the processing of your personal data as outlined in this policy.

You have the right to:

•⁠ ⁠Access your personal information

•⁠ ⁠Correct inaccuracies or update your details

•⁠ ⁠Request data deletion

•⁠ ⁠Restrict or object to processing

•⁠ ⁠Withdraw consent at any time

To exercise your rights, please email [email protected] or reply STOP to any SMS communication to opt out.

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## 7. Data Sharing and Third Parties

We do not sell or rent your personal information to third-party marketers. We may share limited data with secure third-party tools (e.g., CRM, scheduling, or email marketing services) solely for business operations. All partners and vendors are contractually required to comply with strict confidentiality and security standards.

SMS opt-in data and consent records are never shared with any third parties under any circumstances.

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## 8. International Data Transfers

Some of your personal data may be processed or stored outside the EEA, including in the United States. To safeguard these transfers, we maintain:

•⁠ ⁠Standard Contractual Clauses (SCCs)

•⁠ ⁠Encrypted and secure data transfer systems

•⁠ ⁠Data Processing Agreements (DPAs) with our service providers

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## 9. Data Security

We protect your data using:

•⁠ ⁠SSL (HTTPS) encryption across our website

•⁠ ⁠Role-based access control

•⁠ ⁠Secure cloud hosting with routine data integrity checks

•⁠ ⁠Two-Factor Authentication (2FA) for internal systems

•⁠ ⁠Regular privacy and security audits

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## 10. Cookies & Tracking Technologies

We use cookies and similar tracking technologies on our website to:

•⁠ ⁠Analyze site traffic and user behavior

•⁠ ⁠Remember your preferences

•⁠ ⁠Improve website functionality and user experience

•⁠ ⁠Measure the effectiveness of our services and marketing campaigns

Types of cookies we use:

•⁠ ⁠*Essential Cookies* — required for the website to function properly; these cannot be disabled as they are necessary for core site functionality

•⁠ ⁠*Analytics Cookies* — help us understand how visitors interact with our site (e.g., pages visited, time spent, traffic sources); we use this data solely to improve our website experience

•⁠ ⁠*Marketing Cookies* — used to deliver relevant content and promotions (only with your explicit consent); these may track your browsing activity across sessions

Third-Party Tracking: We may use third-party analytics tools (such as Google Analytics) and advertising pixels that set their own cookies. These third parties have their own privacy policies governing their use of such data.

Your Cookie Choices: You may control or disable cookies through your browser settings at any time. You may also opt out of analytics tracking and marketing cookies via our cookie consent banner. Please note that disabling certain cookies may limit your ability to use some features of our website.

Cookie data is never combined with your SMS opt-in information and is managed entirely separately.

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## 11. Data Retention

Your personal data is retained only for as long as necessary to fulfill the purposes of our services or as required by applicable law. You may request deletion of your data at any time, subject to any mandatory legal retention obligations.

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## 12. Updates to This Policy

We may update this Privacy Policy periodically to reflect new regulations or service changes. When updates occur, we will notify users:

•⁠ ⁠By email (if applicable)

•⁠ ⁠Through a notice on our website

•⁠ ⁠By updating the "Last Updated" date at the top of this page

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## 13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data rights, please contact us at:

•⁠ ⁠*Email:* [email protected]

•⁠ ⁠*Phone:* +1 949-414-4772

•⁠ ⁠*Company:* The Goods Life LLC (D.B.A. The Goods Life Roofing)

•⁠ ⁠*Address:* 200 Spectrum Circle, Irvine, California 92618

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Thank you for trusting The Goods Life Roofing with your roofing needs. Your privacy and data security are always our top priority.